Effective date: May 24, 2026 Last updated: May 24, 2026
This Refund and Cancellation Policy explains how Manogrand Inc., a Delaware corporation ("Manogrand," "we," "us," or "our"), handles refund, withdrawal, cancellation, and billing-support requests for the AgenikAI service at agenikai.com (the "Service").
AgenikAI is a business software service that configures and operates AI agents for customer workflows. Purchases may include one-time onboarding, recurring subscriptions, add-ons, usage-based capacity, or professional services.
Payments for Paddle checkout transactions are handled by Paddle, our merchant of record and authorized reseller. The Paddle contracting entity may vary by buyer location and is identified during checkout or on your receipt. Paddle is the seller of record for those transactions and handles payment collection, receipts, tax calculation, invoicing, and approved refunds in accordance with Paddle's Buyer Terms and refund process.
This Policy is intended to work together with our Terms of Use & Service, any applicable order form, and Paddle's Buyer Terms and Conditions. If mandatory consumer protection law, Paddle's buyer terms for your transaction, or a written order gives you additional non-waivable rights, the highest level of protection applies.
1. General Refund Rule
Except where required by applicable law, Paddle's buyer terms, or an approved written exception, AgenikAI transactions are non-refundable and non-exchangeable.
This means:
- completed onboarding work is not refundable once work has started;
- recurring subscription fees are not refundable for unused time in a billing period;
- add-ons, custom work, professional services, and usage-based charges are not refundable once delivered, started, or consumed;
- refunds will not be issued where there is evidence of fraud, refund abuse, chargeback manipulation, or other abusive behavior.
If a refund is approved, access to the affected Service, subscription, add-on, or deliverable may cease.
2. AgenikAI Onboarding and Subscriptions
The Service normally includes two commercial components:
- Onboarding. Manogrand configures the AI agent, provisions the environment, connects approved tools, runs scoping or kickoff work, and builds initial workflows.
- Subscription. Manogrand operates the agent, reserves model and compute capacity, provides platform access, and supports the configured workflows during the paid subscription term.
Because onboarding and subscription work require dedicated engineering, operational, and infrastructure resources, fees are earned as described in this Policy, our Terms, and any applicable order.
3. Onboarding Fees
Onboarding fees are non-refundable once onboarding work has begun. Onboarding work includes kickoff calls, scoping, environment setup, credentials or integration work, workflow build, internal engineering time, operations time, and any other work allocated to the customer's deployment.
If onboarding has not yet started and you believe you are entitled to withdraw or request a refund, submit the request through Paddle or contact us at info@agenikai.com as soon as possible. We will coordinate with Paddle using the transaction records available for your purchase.
If onboarding is complete but the configured agent is materially unable to perform the workflows defined in your onboarding scope because of a defect on our side, contact us first at info@agenikai.com. We will work in good faith to remediate. If we cannot remediate within a reasonable time, we may approve service credits, re-scoping, additional implementation work, or a partial refund where appropriate and permitted by the transaction terms.
4. Subscription Fees and Cancellation
Recurring subscription fees are billed in advance unless your order states otherwise. Except where required by law or approved under this Policy, subscription fees already paid are non-refundable.
To cancel or prevent future billing for a Paddle-managed subscription, use the View receipt or Manage subscription link in your Paddle transaction confirmation email, the support link in your receipt or billing page, or Paddle Buyer Support at paddle.net. You may also email info@agenikai.com from the email associated with your AgenikAI account.
Cancellation affects future access and billing according to your subscription setup, Paddle's billing records, our Terms, and any applicable order form. If your order requires advance written notice or has a committed term, you remain responsible for fees that accrue under that order unless mandatory law or Paddle's buyer terms require a different result.
Submitting a cancellation request does not automatically create a refund right for fees already paid.
5. Country-Specific Withdrawal and Refund Rights
Most AgenikAI purchases are business purchases. Consumer withdrawal rights apply only where you qualify as a consumer under applicable law and the right cannot be waived or limited.
Where local consumer protection law gives an unconditional withdrawal or refund right, that right overrides this Policy and any supplier policy. Based on Paddle's buyer refund policy for digital content and services:
- European Union, EEA, Switzerland, and United Kingdom. Consumers may have a 14-day statutory right to withdraw from certain digital content or service contracts and receive a refund. This can apply to one-time purchases and the first payment under a subscription. It generally does not apply to later subscription renewals, except that UK consumers with an annual subscription may receive a new 14-day withdrawal period when the annual subscription auto-renews. If a subscription includes a free trial, a new 14-day withdrawal period may begin when the free trial ends.
- Turkey and Israel. Consumers may have a 14-day statutory right to withdraw from certain digital content or service contracts and receive a refund.
- South Korea, Brazil, China, and Canada. Consumers may have a 7-day unconditional right to cancel certain digital content or service contracts after delivery and receive a refund.
- Singapore. Consumers may have a 5-day unconditional right to cancel certain digital content or services after delivery or first access and receive a refund.
To exercise a statutory withdrawal or refund right, submit the request within the applicable period through Paddle's refund process or contact Paddle Buyer Support at paddle.net. Paddle's transaction records are used to verify timing and eligibility, but they do not limit your mandatory statutory rights.
Digital content or service rights may depend on whether access, download, streaming, onboarding, or use has already started, and whether you gave consent to begin performance or waive a withdrawal right. Paddle and Manogrand will apply mandatory law for the country that governs your transaction.
6. Discretionary Refund Requests
Paddle may review refund requests on a discretionary basis if they are submitted within 14 days of the transaction date. Submitting a request within that period does not guarantee a refund.
Discretionary refund decisions may consider the nature of the Service, whether onboarding or custom work has started, whether the subscription or add-on has been used, the reason for the request, applicable order terms, transaction history, fraud signals, and any mandatory consumer rights.
A discretionary refund may be approved in full, approved in part, or declined. Approval of one discretionary refund does not create a right to future refunds.
7. Technical or Product Defects
If you experience a persistent technical issue or a material defect that prevents access to the core AgenikAI features or benefits described in your order:
- Contact Manogrand first at info@agenikai.com with your account email, order ID or invoice number, purchase date, plan, amount charged, and a clear description of the issue.
- Allow us a reasonable opportunity to investigate, remediate, or provide an alternative path to access the Service.
- If the issue cannot be resolved, contact Paddle through the refund or support link in your receipt or at paddle.net, and provide details of the issue and our response.
Where there is evidence of a material technical or product defect, refunds will be handled in accordance with applicable consumer protection law, Paddle's buyer terms, and this Policy.
8. Add-Ons, Usage, and One-Time Transactions
Add-ons tied to a main subscription end when the main subscription ends unless the order states otherwise.
Refund eligibility for add-ons, usage-based capacity, one-time setup items, custom development, and professional services follows the same principles as the main transaction unless local law requires otherwise.
Items that are delivered, consumed, made fully accessible, or started immediately may be non-refundable once delivered, consumed, accessed, or started, except where required by law.
9. How to Request a Refund or Cancellation
For Paddle transactions, use one of these methods:
- Use the View receipt or Manage subscription link in your Paddle transaction confirmation email.
- Submit a request through the support link in your receipt or your account billing page.
- Visit Paddle Buyer Support at paddle.net and select the refund or buyer-support option.
- Email info@agenikai.com from the email associated with your AgenikAI account so we can help identify the transaction and coordinate with Paddle.
Include the account name, billing email, order ID or invoice number, date of purchase, plan or add-on purchased, amount charged, and the reason for the request.
If a refund is approved, Paddle will generally process it back to the original payment method where possible and within the timing required by Paddle's process and applicable law.
10. Chargebacks and Payment Disputes
If you believe a charge is incorrect, contact Paddle or Manogrand before initiating a chargeback or payment dispute. Early contact gives us an opportunity to identify the transaction, correct billing errors, and resolve access issues.
If you initiate a chargeback, payment reversal, or dispute, access to the affected Service may be suspended while the matter is reviewed. Paddle may provide the payment provider with transaction details and any applicable consent or usage records. This does not limit lawful rights you may have under card-scheme rules or consumer protection laws.
11. Account Termination by Manogrand
If we terminate your account for violation of our Terms of Use & Service, the Acceptable Use section of our Terms, applicable law, non-payment, fraud, abuse, or security risk, you are not entitled to a refund of fees already paid, except where required by law.
If we terminate your account without cause, we may provide a pro-rata refund, service credit, or other commercially reasonable remedy for prepaid, unused subscription fees, unless the applicable order or Paddle buyer terms require a different result. Onboarding fees remain non-refundable once onboarding work has begun.
12. Updates to This Policy
We may update this Policy from time to time. The version in effect at the time of your transaction governs that transaction unless applicable law requires otherwise. Paddle may also update its Buyer Terms, refund policy, or support process. We recommend saving or printing a copy of the applicable policy for your records.
13. Contact
For cancellation, billing, or refund requests related to AgenikAI:
Manogrand Inc. (operating the AgenikAI service) Attn: Billing 1507 92nd Lane Blaine, MN 55449 United States Email: info@agenikai.com
For Paddle buyer support and refund requests for Paddle transactions, visit paddle.net.